We are currently looking for an experienced Salesforce Administration for one of our clients that is currently setting up their new IT center in Kraków. This an American product-based company developing software for cybersecurity. This person will join the engineering team in the R&D department. 

In this role you will:

• Serve as the primary Salesforce system administrator, managing users, permissions, and security settings.
• Maintain and configure custom objects, formula fields, workflows, and approval processes.
• Ensure accurate and efficient data imports/exports, maintaining high data quality.
• Oversee Salesforce updates and releases, ensuring smooth implementation.
• Optimize Service Cloud features such as Cases, Knowledge Base, Omni-Channel, and Live Agent.
• Collaborate with Support and Technical Services teams to streamline case management processes.
• Maintain and monitor Service-Level Agreements (SLAs) within the platform.
• Work with Professional Services teams on resource management, project tracking, and service deliverables.
• Identify opportunities for process automation using Flow, Process Builder, and workflow rules.
• Provide training, create user documentation, and support employees on best practices in Salesforce usage.

Requirements:

• 3+ years of experience as a Salesforce Administrator.
• Strong expertise in Salesforce Service Cloud administration.
• Experience in Professional Services Automation (PSA) solutions within Salesforce is a plus.
• Salesforce Certified Administrator required.
• Salesforce Service Cloud Consultant certification preferred.
• Proficiency in Salesforce Lightning Experience and integration best practices.
• Knowledge of case management systems, SLA tracking, and customer service operations.
• Basic understanding of Salesforce APIs and middleware integrations.
• Fluency in English.
• Bachelor’s degree in Computer Science, Information Systems, or related field preferred.

Benefits:

• Competitive Health Benefits (with dental care)
• Flexible Work-Schedule
• Paid Time Off for Volunteering and for Your Birthday
• Hybrid Working Environment
• Regular Company Town Halls to Keep You Informed
• Opportunities for Career Growth and Advancement
• High performance equipment, access to high performance data centers to effectively proceed with your tasks
• Competitive salary (discussed individually depending on qualifications)
• Work in international team of talented and energetic people with clear setting of tasks, flexible communication between colleagues on work issues
• Professional trainings and education, including courses and conferences out of the company, internal educational platform
• Purchasing required software and literature by employee’s request
• Excellent professional and career opportunities

To apply, please click the ‘Apply Now’ button and follow the instructions. For previous appointments at Grafton, please contact the lead consultant directly. Salary rates quoted are gross rates, based on Grafton Recruitment's salary survey. Final remuneration depends on the extent to which the Candidate's competencies match the requirements described in the offer. Job offers of Grafton Recruitment are not offers within the meaning of the Civil Code (legal basis Art. 66 and 71 of the Civil Code). We kindly inform you that we read all applications and contact only selected persons. We guarantee discretion.

Grafton Recruitment Sp. z o.o. is an Employment Agency No. 20329.

More similar jobs at http://pl.grafton.com/pl/job-search