For one of our clients we are looking for a Service Design Lead to join a newly established team in Poland and a newly opened IT Hub in Katowice. The Service Design Lead will be driving user and customer-centricity forward, running and facilitates various service design related projects/workshops and building organisational capability for design and managing design ops. 

Responsibilities:

• Build and maintain strong relationships with business stakeholders, ability to involve and inspire stakeholders and create commitment in projects

• Take ownership of (service) design within the company driving user and customer-centricity forward

• Build governance and related measurement & follow up mechanisms for Service Design

• Run and facilitate various service design related projects and simultaneously build organisational capability for design and manage design ops

• Act as an internal design ambassador as well as a go-to person in any design-related issues or topics

• Financially accountable for internal orders in area, budget, forecast, accounting, invoice check and approvals

• Own Figma (or similar) tool and relationship with tool suppliers

Requirements:

• Experience working at senior level in service design, product design and / or strategic design

• Mastery of user-centric design methods and user research 

• Proven track record in designing and driving digital solutions in b-to-b contexts

• Competent in strategic design

• Experience in taking end-to-end design ownership

• Skilled in facilitating cross-discipline collaboration and running workshops remotely and in-person

• Excellent project management skills

• Relevant academic degree

• Excellent written and spoken English skills

• Proficiency in Finnish, Swedish and/or German regarded as a bonus 

Benefits:

• Possibility of taking part in building form the scratch completely new structures in freshly opened IT Hub in Katowice

• Life insurance – Ergohestia

• Private Medical Care – Luxmed

• Pension scheme – PPK by PZU

• Multisport card

• Yearly bonus

• Hybrid work possibilities (2 office days a week - Possibility of working in brand-new office in Katowice City-center)

• Indefinite contract of employment after 3 months of probation period

• 1 stage of the online recruitment process

W celu złożenia aplikacji prosimy o kliknięcie przycisku „Aplikuj teraz“ i postępowanie zgodnie z instrukcjami. W przypadku wcześniejszych spotkań w firmie Grafton, prosimy o bezpośredni kontakt z konsultantem prowadzącym. Podane stawki wynagrodzeń są stawkami brutto, na podstawie badania wynagrodzeń Grafton Recruitment. Ostateczna wartość wynagrodzenia zależy od stopnia dopasowania kompetencji Kandydata do wymogów opisanych w ofercie. Oferty pracy Grafton Recruitment nie są ofertami w rozumieniu Kodeksu Cywilnego (podst. Prawna art. 66 i 71 K.C.). Uprzejmie informujemy, że zapoznajemy się ze wszystkimi aplikacjami, a kontaktujemy się z wybranymi osobami. Gwarantujemy dyskrecję.

Grafton Recruitment Sp. z o.o. jest Agencją Zatrudnienia nr 20329.

Więcej podobnych ofert pracy na http://pl.grafton.com/pl/job-search