Our client is currently looking for experienced candidates to take the position of a Customer Service Team Leader. The team consists of approx. 15 people covering DACH markets.
Main duties will include:
- Leading customer service team and monitoring day-to-day operations in accordance with customer service policies, processes, procedures and KPIs
- Ensure fair workload distribution across the team
- Assist team members with solving issues;
- Maintain a high standard of employee engagement;
- Support team associates through change
- Support development of team members, ensuring that their skills and knowledge are kept up-to-date and relevant
- Define gaps in existing processes & tools
- Conduct regular meetings with all team members, ensuring that constructive feedback is delivered on current performance levels
- Recommend and implement process improvements leading to operational excellence an higher quality of customer service
- Provide customer communication
- Manage relationships with key stakeholders
- Define development and performance improvement plans if needed
- Represent the team in cross-functional and cross-regional teams
- Liaise with other functions to ensure efficiency and customer experience levels
Expectations:
- 5 years’ experience within a multi-country organization, solid understanding of processes and general business acumen, min. 3 years of experience in a leading role, ideally of a big team, or multiple teams
- Knowledge of: SAP, MS Office, Outlook
- Strong analytical and communication skills (written and oral expression), Process optimization capabilities, high focus on achieving results and proven successes in doing so.
- Strong self-motivation, team player, high assertiveness, ability to inspire and motivate
- Fluent English
- German language will be an asset
Offer:
- private medical care
- yearly bonus
- insurance package
- subsidized sports card
- Edenred coupons 300 PLN
- referral programme
- Christmas gifts
- hybrid work model
- and more
W celu złożenia aplikacji prosimy o kliknięcie przycisku „Aplikuj teraz“ i postępowanie zgodnie z instrukcjami. W przypadku wcześniejszych spotkań w firmie Grafton, prosimy o bezpośredni kontakt z konsultantem prowadzącym. Podane stawki wynagrodzeń są stawkami brutto, na podstawie badania wynagrodzeń Grafton Recruitment. Ostateczna wartość wynagrodzenia zależy od stopnia dopasowania kompetencji Kandydata do wymogów opisanych w ofercie. Oferty pracy Grafton Recruitment nie są ofertami w rozumieniu Kodeksu Cywilnego (podst. Prawna art. 66 i 71 K.C.). Uprzejmie informujemy, że zapoznajemy się ze wszystkimi aplikacjami, a kontaktujemy się z wybranymi osobami. Gwarantujemy dyskrecję.
Grafton Recruitment Sp. z o.o. jest Agencją Zatrudnienia nr 20329.
Więcej podobnych ofert pracy na http://pl.grafton.com/pl/job-search